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Return Policy

Here are all details you need to know to be able to return your product for a refund, repair or replacement.

All sales have a 30 days right of withdrawal without reason unless product is a custom product or sold as defective

If you have the order number please start the procedures on Customer Return page

if you do not have the order number please contact us through the E-mail site@daroan.com, telling what is wrong with you product.

Our team will open a ticket for your claim and give you instructions for the return procedure when it is applied.

Prior to the return slip provision pictures of the product may be requested.

Together with the return slip, you will receive shipping instructions.
Please follow all shipment instructions, especially those regarding safe packaging and exclusion of personal data (iCloud and Microsoft accounts).
Transport damage occurred due to improper packaging can be characterised as a warranty exclusion.

DaRoAn accepts no liability for the loss of your data in connection with the repair of your product.
Please ensure you backup your data in advance to avoid any loss of data or software which is important to you.
If we need to re-image your hard drive to restore the functionality of your product, the hard drive will be reloaded with the original factory-installed software only, and will not include any other software or applications.
If you use Bitlocker drive encryption on Windows 10, or any other encryption software for your storage devices, please ensure you have the encryption key saved and stored before sending the machine.

Return label must be used within 14 days.
If the product is not returned within this period, return slip will expire and ticket procedure may be opened again.

Product will be inspected by our technicians upon delivery in our facilities. When all criteria is meet, return will be accepted.

In the case of a return for refund, a refund will be issued within 2-3 business days after delivery of the return.
In the case of a return for repair/replacement, you will be notified by email about the expected time for repair procedures or for the replacement shipment if it is the case.
Please note that repair procedures may take between 3-7 business days depending on its complexity but in rare cases depending of the complexity of the parts we may need 7-21 business days.
In the case of refunds, amount refunded should be reflected in your account between 1-15 business days, depending on the payment method originally used. In case of payments using credit card, this time may extend to 30 business days (next statement).

Good to remember: A refund or a replacement shipment only can made after the delivery of the returned product in our facilities.

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Can I return a product without stating a reason?
All our products have 30-day trial withdrawal period that allows for returns, irrespective of your motivation with exception of product conditions described as "USABLE" or "DEFECTIVE".
The costs associated with the return are covered by DaRoAn.

Do the products come complete with accessories and package ?
The packaging, power plug and charge lead can be generic. Please also note that for hygienic reasons, we do not include earphones.

How does the (min. 12 month) warranty of the merchant work?
This warranty covers all defects that occur during the stated time period. The device will be repaired, replaced, or - if neither is possible - result in a refund of your money. Examples of these defects: a button breaks, the screen malfunctions, the device will no longer charge. Please note that the warranty does not cover defects or damage as a result of negligence or brought on by one's own fault (e.g. dropping the phone, liquid drop on laptops).

Do product battery warranty covered under same period of product ?
Because battery can variety conditions conform use, temperature and other factors, battery warranty on used products are limited to 90 days post sales and in effect we try avoid replacing any battery in our refurbishing process due to environment cost of producing and disposal of such part.

How is the battery life affected?
If not stated otherwise, the batteries in our products possess at least 80% of their original output for Macbooks and at least 50% of their original output for Windows Laptops like Dell, HP, Lenovo and others. Should a battery possess less than that, it will be replaced.

How do you invoice the website sales ?
Purchases can be regularly conducted via our website. If not otherwise stated products are sold as subject to differential taxation in accordance with Spanish Law n. 37/1992 (Régimen Especial de Bienes Usados (REBU), therefore the sales tax is not shown on invoice but some products (i.e. with differential taxation), the invoice will list the VAT.

Can I exchange my secondhand device for a refurbished one?
Unfortunately, no. We do not offer any form of product swaps.

Do you use original spare parts when refurbishing?
As default, we use non-OEM parts that are the same quality and specification of OEM as spare parts in the repair process.

Do certifications like IP67 and others, retain their validity on used products ?
Because many used products pass through refurbishment process, the certification may be lost as a result, which is reflected in our warranty.

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Shipment processing times

All Orders are processed within 1-2 business days and total time to delivery goes from 3-7 business days, depending on location. Orders are not shipped or delivered on weekends or holidays. For Shipping Policy visit https://daroan.com/pages/shipping-policy


Warranty

All sales have a 30 days right of withdrawal without reason unless product is a custom product or sold as defective and 1 year warranty for any defect. In both cases the shipping is paid by us. 

Products sold as Usable or Defective, do not have return or warranty

For Warranty Conditions visit https://daroan.com/pages/warranty-conditions

For Product Conditions visit https://daroan.com/pages/product-conditions

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We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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