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About Us

We are Resellers of Refurbished Used Laptops, Desktop Computers, Mobiles, Electronics and Parts.

The company exist since 2004 with origin in Canada. 

All services are done in our location by our employees, testing, repairing if needed, reseting of operational system, cleaning, last testing and packing, then shipping to customer. 

Customers can assure we will handle any warranty issue or sale cancellation inside the periods informed in Warranty Conditions. 

We only buy products from know sellers we know for many years. 

Our company values are freedom, justice and "kaizen". 

Freedom for customers to choose, for employees to work on days and hours they want, for everyone to choose the way of life they want. 

Justice for customers to be treat as we would like to be treat, honouring the texts published on this website, for our employees to receive money incentives depending on production, for everyone be treated equal. 

"Kaizen" it is a Japanese philosophy or methodology to initiate everyday changes, knowing that many tiny improvements can yield big results.

DaRoAn

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Can I return a product without stating a reason?
All our products have 30-day trial withdrawal period that allows for returns, irrespective of your motivation with exception of product conditions described as "USABLE" or "DEFECTIVE".
The costs associated with the return are covered by DaRoAn.

Do the products come complete with accessories and package ?
The packaging, power plug and charge lead can be generic. Please also note that for hygienic reasons, we do not include earphones.

How does the (min. 12 month) warranty of the merchant work?
This warranty covers all defects that occur during the stated time period. The device will be repaired, replaced, or - if neither is possible - result in a refund of your money. Examples of these defects: a button breaks, the screen malfunctions, the device will no longer charge. Please note that the warranty does not cover defects or damage as a result of negligence or brought on by one's own fault (e.g. dropping the phone, liquid drop on laptops).

Do product battery warranty covered under same period of product ?
Because battery can variety conditions conform use, temperature and other factors, battery warranty on used products are limited to 90 days post sales and in effect we try avoid replacing any battery in our refurbishing process due to environment cost of producing and disposal of such part.

How is the battery life affected?
If not stated otherwise, the batteries in our products possess at least 80% of their original output for Macbooks and at least 50% of their original output for Windows Laptops like Dell, HP, Lenovo and others. Should a battery possess less than that, it will be replaced.

How do you invoice the website sales ?
Purchases can be regularly conducted via our website. If not otherwise stated products are sold as subject to differential taxation in accordance with Spanish Law n. 37/1992 (Régimen Especial de Bienes Usados (REBU), therefore the sales tax is not shown on invoice but some products (i.e. with differential taxation), the invoice will list the VAT.

Can I exchange my secondhand device for a refurbished one?
Unfortunately, no. We do not offer any form of product swaps.

Do you use original spare parts when refurbishing?
As default, we use non-OEM parts that are the same quality and specification of OEM as spare parts in the repair process.

Do certifications like IP67 and others, retain their validity on used products ?
Because many used products pass through refurbishment process, the certification may be lost as a result, which is reflected in our warranty.

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Shipment processing times

All Orders are processed within 1-2 business days and total time to delivery goes from 3-7 business days, depending on location. Orders are not shipped or delivered on weekends or holidays. For Shipping Policy visit https://daroan.com/pages/shipping-policy


Warranty

All sales have a 30 days right of withdrawal without reason unless product is a custom product or sold as defective and 1 year warranty for any defect. In both cases the shipping is paid by us. 

Products sold as Usable or Defective, do not have return or warranty

For Warranty Conditions visit https://daroan.com/pages/warranty-conditions

For Product Conditions visit https://daroan.com/pages/product-conditions

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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